Your Billing Questions Answered
You’ve finally addressed your sinus and/or sleep concerns and are getting back on track to living better. Whether you’ve completed your first visit with The Breathing Triangle® evaluation or you’re visiting ADVENT as a 6-week follow-up to a procedure, you know the bill will inevitably hit your mailbox.
ADVENT knows how overwhelming medical costs can be and trying to decipher the information on your bill doesn’t make it any easier.
To help make the billing process a little less stressful, we have a dedicated team of billing specialists here to answer your questions, educate you and assist you with paying your bill. Here are some of the most frequently asked questions:
When can I expect to receive my first bill?
You can expect to receive your first bill as soon as your respective insurance company receives and process the claim. You may see your bill as early as two weeks after your first visit, or as late as one to four months after the date of service. The delay in billing may be a result of fighting coverage denial.
Billing statements are sent on a weekly basis and running on a 4-week billing cycle. Statements are sent every Monday, based on the insurance claims process from the week prior.
What information will be included on my bill?
A medical bill should always include the following:
- Date of service
- Billed amount,
- Any payments and adjustments
- Aging of balances
To ensure we’re making a continuous effort to effectively communicate, a bill from ADVENT will also always include contact information, costs correlating to patient care and all provider information.
Typically, the claim is sent to the insurance company and you will be sent the statement of what you owe after it is processed.
How is ADVENT’s billing department different than other healthcare facilities?
Unlike big-box healthcare facilities that outsource billing services, ADVENT has an in-house billing department. Our full-time, dedicated billing team takes the time to listen to and evaluate each individual concern. We’ll work with you to help you understand how the insurance companies process your claims and answer requests.
To ensure quality of patient care, we’re dedicated to providing internal training on ENT procedures, shadowing and insurance policy reviews.
What if I have questions about my bill?
Our patients’ understanding of our billing processes are our top priority. We offer cost information, educational brochures and online resources at every step in The Patient Journey™.
Our specialists are available by phone to provide statement breakdowns, payment process, explanation of benefits, and answer any questions you may have.
While medical costs can be overwhelming, know that there will always be a dedicated team by your side.