Welcome to ADVENT

Patient Questions and Answers

Using Your Patient Portal

How do I log into my Patient Portal?

You will receive an email to activate your ADVENT Patient Portal.  Please activate your patient portal within 72 hours. You can log into your Patient Portal here:

Patient Portal

If you need help, please chat us through this website or call: 888.938.3838

Can you resend the email with the Patient Portal invite?

No problem. Simply chat us on this website or call: 888.938.3838 and we’ll resend the email.

How do I reset my password for the Patient Portal?

Simply click the ‘Forgot Password’ link under the blue button on the Patient Portal login screen

What can I do on the Patient Portal?

Your Patient Portal is where you can view and manage many aspects of your treatment at ADVENT. Here you can:

  • View your upcoming appointments
  • View your visit notes and treatment plans
  • View your medical records and medications
  • View your sleep study interpretations
  • View your CT and treatment planning interpretations (images not included)
  • View your pathology results
  • Update your medical history

How do I use the Patient Portal?

Easy, download the Patient Portal Instructions here:

Using Your Patient Portal

How do I access my visit notes?

  • Select 'Appointments' from the top navigation bar
  • Select 'Past Appointments' from the side bar
  • To view your Visit Notes, select the blue hyperlink with the date and time of your visit
  • To download or print the notes, select the 'Download' or 'Print' buttons in the document viewer

How do I access my test and results?

Select 'Results' from the left bar of the appointments screen OR select 'Tests and Results' from the top navigation bar.

How do I request records that are not accessible through the Patient Portal?

  • Select 'Messages' from the top navigation bar
  • Select 'Compose Message'
  • In the 'To' field, type in or select 'Medical Records' from the drop-down menu
  • In the message field, indicate which records you would like our staff to process for you
  • Select 'Send' to send your request to us

I’m having trouble accessing my records in the Patient Portal, what should I do?

No problem, you can also request records by filling out this form:

Request Medical Records

How do I check the date and time of my next appointment?

Log into your Patient Portal and click "Appointments" in the top navigation. Then, click "Upcoming Appointment" on the left hand side of the page. This will display all upcoming appointments you have scheduled.

New Patients

I just made my New Patient Appointment, what’s next?

1: Upload your insurance card
Let’s avoid the insurance headaches be sure to upload your insurance card at least 48 hours before your New Patient Appointment. Without it we cannot bill your insurance and you will be considered a self-pay patient. If you didn’t get the text link to upload your insurance card, please contact us by chat or call 888.938.3838 and we’ll send you a new link.

2: Activate your Patient Portal
You will receive and email with the activation link. Didn’t get it? Simply chat or call us and we’ll send you a new invite.

3: Fill out your New Patient Paperwork in the Patient Portal
Most patients are glad they filled out their paperwork before their New Patient Appointment because it saves them a lot of time at their appointment.  

Check out our New Patient Checklist for more information

What can I expect at my New Patient Appointment?

At ADVENT, our goal is to uncover the root cause of the issues you're experiencing. The first step in this process is with a Breathing Triangle evaluation which includes a thorough exam of your nose and throat with an endoscope (a tiny camera on the end of a thin flexible tube). The endoscopy procedure is virtually pain-free and only takes a couple minutes. This procedure allows your medical provider to examine the inside your nasal airway to better diagnose the root cause of your issue. You and your provider will then discuss the diagnosis, as well as next steps, which may include a CT Scan or Home Sleep Study.

What time do I need to arrive for my New Patient Appointment?

Once you arrive, we’ll have a couple forms for you to sign as well as a questionnaire your provider will use to assess your issues. Please come about 10-15 prior to your appointment time to complete these.

However, if you did not complete your New Patient paperwork, please arrive 20-30 minutes before your appointment to allow adequate time to complete your paperwork.

What do I need to bring to my New Patient Appointment?

1: Your insurance card and photo ID

2: A list of your medications (including dosages if you can)

3: Your insurance co-pay (if you have one)

What do I do if a referral is needed?

If a referral is required by your insurance, it will need to come from your Primary Care Provider (PCP). Please ask them to include your demographics, insurance, and any relevant office notes. Our fax number is: 888.919.1083

If you have any further questions about a referral please contact our office at 888.938.3838

Getting Ready for Your In-Office Procedure

How do I get ready for my In-Office Procedure?

Appointment Confirmation Text: Eight days before your appointment we'll text you to confirm your appointment time.

Medications: To help speed your recovery, there are three over-the-counter medications that you'll want to have on hand prior to your procedure: sinus rinses, saline spray, and Afrin.

Sometimes your physician will recommend a mild sedative be taken before your procedure. If this is the case, the prescription will be sent to your pharmacy one week prior to your appointment. (Please note you cannot drive when taking this medication.)

What to avoid before your procedure: Please avoid drinking alcohol 48 hours before your procedure and taking any unprescribed anticoagulant (blood-thinning) medications such as Aspirin or Ibuprofen 1 week before your procedure.

After Your Procedure: Most patients are surprised by how easy and pain-free in-office procedures are. Generally, they last less than 20 minutes and patients have very little downtime. You can return to normal activity right after the procedure, but we recommend taking it easy for the rest of the day.

What can I expect during my procedure?

  • Please arrive 15 minutes before your appointment.
  • You’ll be taken to a treatment room where your nose will be numbed using nasal spray and special cotton strips with a topical numbing agent.
  • Your physician will meet with you to answer any additional questions you might have.
  • They’ll then talk you through exactly what they’re doing as they perform your procedure(s).
  • During this time, you might feel a little pressure in your nose, but most patients experience very little pain.
  • The entire procedure(s) generally takes less than 20 minutes.
  • And that’s it! In less than an hour’s time, you’ll be on your way to living a better life.

What will I need to do at home after my procedure?

Your at-home care after your procedure is really easy. The most important thing is to keep the inside of your nose moist…this helps your body recover quicker. Your provider will give you specific instructions, but generally they include a daily use of nasal rinses and sprays.

You can find more details on your care at home here:

Care At Home Instructions

How long does recovery take?

Most patients experience very little (if any) downtime. You’ll want to take it easy the day of your procedure, but you can resume normal activity the next day. It is recommended to avoid any excessive or strenuous activity for 48 hours after the procedure. You may feel like you have a slight cold or sinus infection for a few days, but congestion should start to improve within a week.

Will I need medications for my procedure?

Occasionally your provider will order prescription medications. These prescriptions will be sent you to your pharmacy one week prior to your appointment.

Medications For Your Procedure

How do I know if any of my medication is a ‘blood-thinning’ medication?

These medications may inhibit your blood’s ability to clot. The most common blood-thinning medications are Aspirin and Ibuprofen. If you are unsure or if another doctor has prescribed these medications for you, please call us: 888.938.3838

Blood-Thinning Medications

What do other patients have to say about their procedure?

Everybody has a unique physiology and may react differently to our in-office procedures. However, after performing tens of thousands of them, we hear two things consistently:

1: “I can’t believe how easy that was.”

2: “I wish I would have done this years ago!”

Want to hear more of what patients have to say?

Common Questions Answered By Real Patients

Can I travel after my procedure?

Yes, flying on a plane will not impact your recovery from the procedure.

What do patients have to say about Balloon Sinuplasty Recovery?

Here are our most common questions and answers about Balloon Sinuplasty:

Commonly Asked Questions During Your Balloon Sinuplasty Recovery


How do I log into my Payment Portal?

Easy, you can review your account, choose payment options and make payments here: https://personapay.com/advent/login

How do I contact the Billing Department?

You can reach our Billing Department at 888.590.3838 (M-F 8:30am-4:30pm). If we’re unable to answer, please leave a detailed message and we’ll return your call within 24 hours.

Why is an endoscopy considered a procedure?

A medical procedure is defined as any medical intervention that remedies injury or illness; anything used to diagnose and treat health conditions. An endoscopy is a tiny camera on the end of a thin flexible tube used to view the inside of your nasal airways and throat allowing your medical provider to diagnose issues and create a treatment plan.


Do you treat ear issues?

No, we do not treat ear issues. We are laser-focused on treating issues of The Breathing Triangle®, including nose, sinuses and throat. If you are having issues with your ears, please consult your primary care physician for a referral.

Do you treat children?

ADVENT specializes in treating patients 12 years of age or older. If your child is under 12, please consult their pediatrician for a referral to an ENT who specializes in treating children.

How do I contact ADVENT?

You can contact us by giving us a call at 888.938.3838  (M-F 8:30am-4:30pm).

Fax: 888.919.1083