Hope's Life at ADVENT

At ADVENT, we support personal and professional growth. See how ADVENT gave Hope the tools to find her passion. Grow with us today.
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Published on
May 15, 2019
Updated on
July 11, 2019

At ADVENT, we support personal and professional growth. Here's how ADVENT gave Hope the tools she needed to find her passion:

"ADVENT represents a dream; an opportunity for people to feel better. Also, it gives the opportunity for their employees. If you have a passion, they will give you that opportunity to grow.

My name is Hope Duncan, I am the Reimbursement Services Supervisor and I have been blessed to be here for four years.

For me personally, they gave me an opportunity to go places that I never thought I could. They trust in you and they give you faith. It's, like, here's your task, I have faith in you to do it and they'll give you the tools and the support to do it; to achieve your dreams.

Before I was at ADVENT, I worked for a couple of different things. My first career was in retail. I sold cosmetics and from there I had a family and started working at a healthcare clinic as the patient services rep. When I started there, it was a new office and they gave me the opportunity there to be the patient representative, but to fall into billing and coding and I found that I had a true passion for that. I loved it and I worked there for 11 years. The opportunity came for me to come to ADVENT four years ago and t be the supervisor. Back then, there were just two of us and now I get to manage a team and we make a difference in making sure the patients understand their bills and give them great customer service.

Here we're a team. we come together. We hunt for solutions and we make it better.

We don't have to; we question everything, but we find the solutions for making it a better experience for the patient. I think it starts at the top. They lead by example and if you have that at the top, it's wonderful and there's a great leadership here.”

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First published by ADVENT on
May 15, 2019
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Hope's Life at ADVENT